What you'll learn
Course Description
The Diploma in Hotel Management is a career-oriented program designed to prepare students for the fast-growing hospitality and tourism industry. The course provides comprehensive knowledge of hotel operations, front office management, food & beverage service, accommodation management, hotel accounting, hygiene standards, and customer service excellence.
With a strong focus on practical training, professional communication, and service etiquette, this program equips learners with the skills required to work in hotels, resorts, restaurants, cruise lines, airlines, and tourism organizations. The course is ideal for students and professionals aspiring to build a successful career in hospitality management.
Course Highlights
- Complete exposure to hotel & hospitality operations
- Professional communication & guest handling skills
- Training in front office, F&B service & accommodation
- Hotel accounting, hygiene & sanitation standards
- Practical learning with real-world hotel scenarios
- Industry-relevant curriculum for hospitality careers
Career Opportunities After Course
- Front Office Executive
- Hotel Supervisor
- Guest Relations Officer
- Restaurant Manager (Entry Level)
- Housekeeping Supervisor
- Food & Beverage Service Staff
- Cruise & Airline Hospitality Staff
- Tourism & Travel Executive
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Course Syllabus
1. Communicative English
Topics Covered:
- Spoken English for hospitality professionals
- Guest interaction & service communication
- Telephone etiquette & email writing
- Handling guest complaints professionally
- Interview & workplace communication skills
2. Tourism Management & Principles of Management
Topics Covered:
- Introduction to tourism industry
- Types of tourism & tourism products
- Role of hospitality in tourism
- Principles of management
- Planning, organizing & controlling hotel operations
- Leadership & teamwork in hospitality
3. Front Office Management
Topics Covered:
- Role & responsibilities of front office
- Reservation systems
- Check-in & check-out procedures
- Guest relations & customer service
- Room allocation & coordination
- Handling guest complaints & records
4. Food & Beverage Service Management
Topics Covered:
- Introduction to food & beverage industry
- Types of restaurants & service styles
- Menu planning & presentation
- Table setting & service etiquette
- Bar operations & beverage service basics
- Food safety standards
5. Hotel Accountancy & Hygiene & Sanitation
Topics Covered:
- Basics of hotel accounting
- Revenue management
- Billing & cost control
- Payroll basics
- Hygiene & sanitation standards
- Food safety laws & cleanliness practices
- Personal hygiene & workplace safety
6. Accommodation Operation Management
Topics Covered:
- Housekeeping department operations
- Room types & layouts
- Cleaning procedures & standards
- Linen & laundry management
- Inventory & material control
- Coordination with front office
7. Practical
Hands-On Training Includes:
- Front office operations practice
- Guest handling & service role-play
- Table service & restaurant simulation
- Housekeeping & room setup
- Billing & hotel documentation
- Industrial exposure & practical assessment
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