Refund Policy

Refund & Cancellation Policy

CSDM – Central Skill Development Mission

At CSDM – Central Skill Development Mission, we strive to provide high-quality training programs, digital content, study materials, and related services. Your satisfaction is important to us, and this Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be considered.

Please read this policy carefully before making any purchase or enrolling for any course on our website.

1. General Policy

Our services, including online courses, digital content, training modules, and downloadable study materials, are often delivered instantly or within a short time frame.

Refunds may be considered only in exceptional cases where:

1. The issue reported is genuine and clearly verifiable
2. The service delivered does not match the description
3. There is a proven technical or operational error from our side

All refund requests are subject to investigation and approval by the organization.

2. Cancellation Policy

1. To request cancellation of any service, course, or subscription, please reach us through the Contact Us page on our website.
2. Requests received later than ___ business days before the end of the current service period will be considered for cancellation in the next billing cycle.
3. For digital courses, downloadable materials, and instantly accessible content, cancellation may not be possible once access has been granted.
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3. Refund Policy

We always attempt to deliver the best learning experience and digital resources. However, if you are not satisfied and your concern is valid, a refund may be processed under the following conditions:

Refund Eligibility

A refund may be considered if:

1. The service was not delivered as described
2. There is a major technical issue preventing access
3. Duplicate payment was made
4. A genuine billing error occurred
5. The user was charged but did not receive access to the purchased course/content

Refunds are not applicable in the following cases:

1. Change of mind after purchase
2. Partial use of course or content
3. Completion of course or access for more than ___% of modules
4. Incorrect information provided by the user
5. Failure to meet technical requirements on the user’s device
6. On discounted offers, promotional pricing, or wallet balance purchases
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4. Method of Refund

1. If the payment was made through a credit/debit card, the refund will be issued to the same card.
2. For payments made via payment gateway, UPI, or bank transfer, the refund will be processed to the same originating account.
3. Refund processing may take 7–15 business days, depending on bank/gateway policies.
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5. Non-Refundable Services

The following are strictly non-refundable:

1. Digital products once downloaded/accessed
2. Online courses once activated or accessed beyond the trial limit
3. Registration fees
4. Examination fees
5. One-time service charges
6. Wallet top-ups, bonus credits, or promotional cashback
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6. Contact for Refunds & Cancellations

For all refund or cancellation requests, please contact:

CSDM – Central Skill Development Mission

Email: info.csdmindia@gmail.com

Phone: 7500 11 9000

Website: www.csdm.in

Important Disclaimer

This Refund & Cancellation Policy is a general template and should be reviewed and customized as per your website’s legal and operational requirements. Do not use this policy without proper adjustments according to your services, offerings, and business model.